Make the system fit.
I map how the team sells, then shape the CRM, reporting, and AI around it.
I help founders and sales leaders fix messy CRM, weak adoption, and scattered AI work. I turn the way the team sells into clear workflows, useful reporting, practical AI, and training that holds up after launch.
Experience built at enterprise scale.
The follow-up problem
Win.Keep.Grow.
A lead waits too long. A customer stops hearing from you. An account with room to grow never gets the next call.
What I do
I map how the team sells, then shape the CRM, reporting, and AI around it.
I build clear playbooks, train the team live, and coach managers until the new way becomes the normal way.
I set priorities, connect the teams, and improve the system as the business changes.
First American customer story published by Salesforce
Salesforce published the story of First American’s sales system rebuild. I helped turn the sales model into CRM workflows, manager reporting, field playbooks, national training, and early AI work.
The result was one connected system built around how the sales team worked.
Work completed while employed by First American.
That field experience still shapes the work. I look for where the process breaks for reps and managers, then fix the system without losing sight of the people using it.
If the CRM is messy, the team is working around the process, or good opportunities are getting missed, let’s find the right place to start.